How to Register and Use Salesforce Authenticator for Multi-Factor Authentication (MFA) Logins
Register Salesforce Authenticator
To use Salesforce Authenticator as a verification method for MFA logins, register the app to connect it to your Salesforce account. You can register the app at any time, even before MFA is turned on.
To register Salesforce Authenticator the first time you log in after MFA is turned on, follow these onscreen instructions.
|
|
|
|
Install Salesforce Authenticator on your mobile device. It’s available from the Apple App Store or Google Play. | On your computer, log in to Salesforce. You may be prompted to verify your identity with a one-time passcode via email or text message. | The screen to register Salesforce Authenticator displays automatically. | On your mobile device, open Salesforce Authenticator and tap Add an Account. |
|
|
|
|
The app displays a two-word phrase. | On your computer, enter the phrase in the Two-Word phrase field. Then click Connect. | Salesforce Authenticator is connected to your Salesforce account. Confirm the connection details in the app. | In Salesforce Authenticator, verify the connection details, then tap Connect. And that’s it! You finish logging in. |
Log in with Salesforce Authenticator
To use Salesforce Authenticator to verify your identity for MFA logins:
|
|
|
|
On the Salesforce login screen, enter your username and password, as usual. | Salesforce prompts you to use Salesforce Authenticator to verify your identity. | On your mobile device, respond to the push notification to open Salesforce Authenticator. | In Salesforce Authenticator, verify that the login request is from you, then tap Approve. You’re successfully logged in to your account. |
All Users
We strongly recommend that you backup your authentication method to ensure that you can still log in in the event that you lose or update your mobile device. Please see instructions here: Backup Connected Accounts - MFA.
Admin Users
- Admin access is required to recover access for users who are unable to use their usual authentication method.
- We recommend that each admin should register at least two verification methods to ensure that they are able to access their accounts.
- You might also want to keep a backup security key in a secure place - see Multi Factor Authentication via Key for more information.
- Granting login access to RightsZone from an admin account regularly will mean RightsZone can access and trigger recovery options where needed.
Please contact Clare [email protected] if you have any questions.